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Privacy Policy

www.emblem911.com (as defined in Article 1 below), operating under the brand Emblem911, offers accessories and jewelry for sale on its website www.emblem911.com

In order to offer, sell and deliver its products, www.emblem911.com collects personal data from users of its website.

The purpose of this Privacy Policy is to inform users about the methods implemented to collect, access, process and store users' personal data.

www.emblem911.com, acting as data controller, undertakes to comply with the provisions of Regulation (EU) No. 2016/679 of April 27, 2016 relating to the protection of personal data.

Customers are informed that certain data must be collected by www.emblem911.com in order to provide its services. If the customer does not wish to provide such data, www.emblem911.com will not be able to perform its services.

This Privacy Policy (“Policy”) may be modified at any time by www.emblem911.com, particularly to comply with regulatory, legal, editorial or technical developments. Users must refer to the latest version of the Policy before browsing the website.

1. Data Controller

The data controller collecting and processing personal data is: Emblem911, sole proprietorship, registered with the Metz Trade and Companies Register under number 501 670 772, whose registered office is located at 46 Rue de la Chèvre, Metz (57000), France.

2. Collection of Personal Data

www.emblem911.com may collect personal data from users on the website www.emblem911.com.

The personal data likely to be collected includes:

  • User account data: data provided when creating an account through the registration form (first name, last name, billing and delivery addresses, email address, mobile phone number, password);

  • Personal data entered by the user in their customer account: date of birth;

  • Transaction data: data provided when making purchases, including order details and returns, phone number, address, email address and payment information;

  • Customer service communications;

  • Browsing data: data collected when users browse the website or applications, such as date and time of connection, browser type, browser language, IP address, location and geolocation data.

Payment data (credit card number, expiration date, authorization number, security code) is collected directly by our payment providers Banque Populaire and PayPal.

Third-party application providers, tools, widgets, plug-ins and social networks on which editorial or promotional content is published (such as Facebook and Instagram) may also use automated methods to collect user data related to interests and online activity profiling. Such data is collected directly by these providers and is subject to their own policies. To the extent permitted by applicable law, www.emblem911.com is not responsible for the practices of these third parties.

Certain services may be altered or unavailable if consent to data collection is not provided.

3. Purpose of Personal Data Collection

Data collected through the website, application or physical stores is processed for the purposes described below.

Current regulations protect user privacy and require data controllers to justify legitimate grounds for processing. Legal bases include:

  • Performance of a contract such as a sales agreement;

  • Compliance with legal obligations, including accounting requirements;

  • User consent;

  • Legitimate interest of the data controller, respecting user rights and freedoms, including customer experience improvement and fraud prevention.

Processing purposes include:

Order management, sales and service provision, complaints handling, withdrawal rights and product returns
Use of data to provide products and services (shopping cart, order management, refunds)
Legal basis: Performance of a contract

Payment processing
Payment providers (Banque Populaire and PayPal) use payment information to process orders and prevent fraud or unpaid invoices
Legal basis: Performance of a contract

Customer account creation and management
Use of email and password to manage accounts
Legal basis: Contract performance and legal obligations

Product delivery
Use of contact details and email address
Legal basis: Contract performance

Website administration and fraud prevention
Use of cookies and personal data to update and secure the website

Customer service interactions
Personal data used for customer communications; phone or chat exchanges may be recorded to improve service quality. Customers may object at any time.
Legal basis: Contract performance

Participation in events and loyalty programs
Use of personal and purchase data to manage participation
Legal basis: Contract performance and legitimate interest

Product and service improvement, customer experience optimization, statistics and anonymized behavioral analysis
Legal basis: Legitimate interest

Newsletter and marketing offers (subject to user consent)
Use of personal data to inform customers about products and personalize advertising on social networks
Legal basis: Legitimate interest and consent

Compliance with contractual obligations
Use of personal data to provide services and personalized offers
Legal basis: Legitimate interest and consent

Audience analysis, statistics and surveys (cookies)
Legal basis: Legitimate interest

www.emblem911.com does not sell or share personal data with third parties for commercial purposes.

Users may modify their personal data and withdraw consent at any time through their customer account.

4. Service Providers with Access to Personal Data

Personal data collected may be transmitted to service providers acting as processors or data recipients, including:

  • Banque Populaire and PayPal payment providers

  • Police or administrative authorities upon judicial request

  • Customs services for international deliveries

Subcontractors may access data for:

  • Order preparation, shipping and returns

  • Website and application content improvement

  • Technical maintenance, hosting, data storage, email services and analytics tools such as Google Analytics

More information:
https://support.google.com/analytics/answer/6004245

www.emblem911.com may also share personal data with physical stores, limited to customer order information.

5. User Rights Regarding Personal Data

In accordance with Articles 14 to 22 of Regulation 2016/679, users may exercise the following rights:

  • Right of access, rectification and deletion of personal data

  • Right to object to processing

  • Right to restrict processing

  • Right to data portability

  • Right to define instructions regarding personal data after death

If a personal data breach occurs posing a high risk, affected users will be informed promptly.

Users may exercise their rights via their customer account, by contacting customer service at info (at) emblem911.com

Proof of identity is required.

If no response or an unsatisfactory response is received, users may contact the CNIL: https://www.cnil.fr/

6. Data Retention Period

Personal data is retained only as long as necessary for its purpose and in compliance with applicable laws. Marketing data may be retained for up to three years after account closure or last contact.

After retention periods expire, data is deleted or archived anonymously for legal purposes.

7. Personal Data Security Measures

www.emblem911.com undertakes to ensure data security and confidentiality and prevent unauthorized access or alteration.

Data is hosted in France or within the European Union.

Payment providers:
Payments are processed via PayPal or Banque Populaire secure platforms.
www.emblem911.com does not access payment data.

8. Cookies, Tags and Trackers

Browsing the website or mobile application may result in data storage via cookies.

Cookies allow:

  • Audience measurement and analytics

  • Saving customer account data

  • Saving shopping cart for 30 minutes

  • Personalizing displayed content

Users may manage cookie preferences via browser settings:

Safari
Chrome
Firefox
Internet Explorer
iOS

Users may also opt out via: http://www.youronlinechoices.com/fr/controler-ses-cookies/

9. Social Networks

Official Facebook and Instagram accounts may allow users to post content. Users are informed that published content may be visible to third parties and must exercise caution when sharing personal data. www.emblem911.com is not responsible for third-party misuse of published data.

10. Links to Third-Party Websites

The website and application may contain links to third-party websites and services. www.emblem911.com is not responsible for third-party data processing practices.

11. Data Protection Officer

The Data Protection Officer or personal data manager of www.emblem911.com ensures compliance with applicable regulations and maintains a record of personal data processing activities.